ICS Service supports a strategically located team of field based Customer Service Engineers maintaining and ensuring a rapid response in support of our customers, providing expert advice and technical assistance.

All emergency calls are logged and allocated via our 24 hour service desk. The relevant local service engineer is contacted and directed to site.

ICS service engineers carry extensive stocks of universal refrigeration parts in their vehicles guaranteeing a 1st fix rate of 85%.

Large items or more specialised parts are available through next day delivery service.

If you have an emergency requiring an ICS Service engineer please call us on free phone 0800 169 3861.